Troubleshooting

Gateway-Specific Troubleshooting Payment gateway problems usually fall into a few predictable categories: configuration errors, webhook issues, or authentication failures. This article cover…

Troubleshooting Subscription Renewal Failures Subscription renewal failures are one of the most common reasons subscribers lose access. This article explains why renewals fail, how SmartPay handles them …

Contacting Support The WP SmartPay support team is available to help with plugin configuration, payment gateway issues, and Pro feature questions. This article explains how to …

Webhook Delivery Log (Pro) WP SmartPay Pro's outgoing webhook system keeps a delivery log of every webhook it has attempted to send to your configured endpoints. Use this log to verify…

Payment Not Completing Payments stuck in Pending status after the customer has entered their details and clicked Pay are almost always caused by missing or misconfigured webhooks. …

Common Errors & Fixes This article lists the most frequently reported issues in WP SmartPay and how to resolve them quickly.

System Info The System Info page in WP SmartPay gives you a snapshot of your WordPress environment, server configuration, and SmartPay settings in one place. When you ne…

Debug Log WP SmartPay can write detailed diagnostic messages to a log file as payments are processed, webhooks are received, and integrations run. The debug log is the…