Payment Recovery Report

The WP SmartPay Pro Recovery report tracks failed and abandoned payments — and shows how much revenue was recovered through gateway retries or follow-up actions. Use it to identify customers whose billing is failing and quantify the revenue impact.

Opening the Recovery Report

1. Go to SmartPay → Reports.
2. Click the Recovery tab.

What the Report Shows

• Revenue at Risk — Total amount of failed or failing subscription renewals in the selected period. This is the maximum recoverable amount if all retries succeed.
• Revenue Recovered — Amount from failed payments that were subsequently recovered through gateway retries or customer card updates.
• Recovery Rate — Recovered ÷ At Risk × 100. A higher rate indicates effective gateway retry logic.

Failed Payment List

The table below the summary cards lists individual failed or abandoned payment records with:

• Customer — Name and email of the customer with a failed charge.
• Amount — The amount that failed to process.
• Subscription — If it was a subscription renewal failure, a link to the subscription record.
• Failed Date — When the failure occurred.
• Status — Failing (gateway retrying), Recovered (subsequent retry succeeded), or Lost (all retries exhausted, subscription cancelled).

Manual Follow-Up Actions

For subscriptions with status Failing:

1. Click the customer's email to open their customer profile.
2. Note the customer's email address.
3. Contact the customer directly (outside SmartPay) asking them to update their payment method in the Stripe Customer Portal.
4. Once they update their card, the next gateway retry will succeed and the subscription status returns to Active.

Tip: Proactive outreach within the first 24–48 hours of a failure significantly improves recovery rates. Customers often have expired cards but have no idea a charge failed until you tell them.