WP SmartPay sends automated emails to customers and admins when payments are processed, subscriptions change, and invoices are issued. All email templates are configurable at SmartPay → Settings → Emails.

Opening Email Settings

Go to SmartPay → Settings → Emails.

Screenshot of WP SmartPay Email settings page showing From Name, From Email, and individual email toggles
Email Settings — configure the sender details and individual email templates.

Global Email Settings

  • From Name — The sender name that appears in the recipient's inbox (e.g., "WP SmartPay" or your business name).
  • From Email — The sender email address. Should match your domain to avoid spam filters (e.g., [email protected]). Avoid using @gmail.com or free email providers as a From address.
  • Email Header Image — Optional logo or banner image displayed at the top of HTML emails.
  • Email Footer Text — Text appended to the bottom of every outgoing email — your address, unsubscribe note, or legal text.

Available Email Templates

Payment Receipt (Customer) — Free

Sent to the customer after every successful payment. Contains the payment amount, date, and form/product name.

New Payment Notification (Admin) — Free

Sent to the admin email when a new completed payment is recorded. Includes customer details and payment amount. Useful for small stores that want immediate notification of every sale.

Payment Complete (Customer) — Pro

An extended template with customisable subject and body. Includes merge tags for personalisation.

Subscription Renewal (Customer) — Pro

Sent when a subscription renewal payment succeeds.

Subscription Cancelled (Customer) — Pro

Sent when a subscription is cancelled, either by the admin or by the customer.

Invoice Sent (Customer) — Pro

Sent when you click Send Invoice on a Pro invoice. Includes the invoice public link so the customer can view and pay.

Merge Tag Variables

Use these merge tags in email subject and body fields to personalise content:

Merge TagReplaces With
{customer_name}Customer's name
{customer_email}Customer's email
{payment_amount}Payment total with currency symbol
{payment_id}Payment reference number
{payment_date}Date of the payment
{form_name}Name of the payment form
{site_name}Your WordPress site name
{site_url}Your site URL
{receipt_link}URL of the payment receipt page

Enabling and Disabling Individual Emails

Each email template has an Enable checkbox. Untick to stop that specific email from being sent. For example, you might disable the admin new-payment notification if you are using a webhook to Slack instead.

Testing Emails

Click Send Test Email on any template to receive a sample with placeholder data. Use this to confirm deliverability before going live.