How Can We Help?
Pick the fastest path to an answer. Whether you run the free plugin or a Pro plan, we are just a click away.
Open a support ticket
Billing question, setup help, or a bug report? Open a ticket and our team will reply within one business day.
WordPress.org forums
Running the free version of WP Smart Pay? Post your question in the official WordPress support forum.
Ask our AI assistant
Get instant answers about WP Smart Pay features, setup, payment gateways, and more from our trained AI helper.
Common Questions
Quick answers to the things people ask us most.
How fast will I get a reply?
Pro customers get a response within one business day, and usually much sooner. Free plugin users can post on the WordPress.org forum where our team checks in regularly.
Is there a money-back guarantee?
Yes. Every Pro plan comes with a 14-day money-back guarantee. If WP Smart Pay is not the right fit, reach out and we will refund you in full, no questions asked.
Can I get help before I buy?
Absolutely. Use the chat widget or open a ticket with your pre-sales question. You can also ask our AI assistant for instant answers about features and pricing.
Do you offer phone support?
We handle all support through tickets and chat so we can keep a record of every conversation and give you better, faster answers. Phone support is not available at this time.
Where can I find setup guides and documentation?
Our full documentation library is available at docs.wpsmartpay.com. It covers installation, gateway setup, form building, subscriptions, donations, and every other feature.
